Media

Here you will find current publications and press releases as well as images, videos and other information material on all topics relating to Käuferle. In the press kit we present everything important at a glance.

Media centre

CURRENT PRESS KIT

Just one click away: everything important summarised at a glance. With our current Press Kit 2021, you can find out about Käuferle quickly and easily. Immerse yourself in the world of our diverse products. Get an overview of our comprehensive image and video material. Find out more about our history and corporate philosophy as well as current company figures and facts.

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FAQs

Garage doors

When will my gate be put into operation?

Please contact our customer service when all preliminary work (such as laying the cables) has been completed and the gate area can be walked on freely. We will then arrange an individual appointment with you.

Which cables does the electrician have to lay for my new door?

After your door system has been approved, you will receive a cable routing plan tailored to your order. This plan shows all the cables that the electrician you have commissioned will need in order to carry out all the work.

Do I have to carry out maintenance on my gate system?

Inspections and maintenance of gate systems are regulated by law in Germany. However, many operators of gate systems are not aware that they have this responsibility. We would be happy to make you an offer for one-off maintenance or a maintenance contract. Your gate system will then be serviced once a year by our expert fitters.

Where can I get spare parts for my garage door?

Toranlagen unterliegen durch den täglichen Gebrauch einer starken Beanspruchung, die Verschleiß und Abnutzung zur Folge haben kann. Durch den einfachen und übersichtlichen Aufbau können manche Teile selbst schnell ausgetauscht werden. Unser Kundendienst hilft ihnen hier gerne weiter. Sie erreichen uns unter 0180 3900505 oder unter service@kaeuferle.de.

The emergency stop button is missing from my new gate system. Has this been forgotten?

Due to defined exceptions in the standards and guidelines, an emergency stop command device is not mandatory for our door systems, which of course comply with the latest state of the art.

Nach 15 Jahren Dauerbetrieb ist eine der Torsionsfedern an unserem Tor defekt. Müssen jetzt beide Federn ausgetauscht werden?

Please replace both springs. The springs are calculated for fixed load changes. If one spring breaks, the second spring is also just before the calculated breaking limit and should therefore be replaced. Our customer service team can offer you the necessary spare parts or carry out the repair of the gate system on request.

Partition systems

Do you also supply the locking cylinders for the UTS doors or which cylinder type is installed?

We will be happy to supply you with a locking cylinder for each door. However, this is not integrated into the locking system of your building. If you prefer a cylinder that matches the locking system, you will need a half cylinder in size 10/30 for our UTS doors with a PZ handle and a half cylinder in size 30/60 for doors with a lever handle set.